Privacy Policy

1. Introduction

This Privacy Policy describes how Vanguard Strategies Group LLC, doing business as HobbyHub ("HobbyHub," "we," "us," or "our"), collects, uses, and shares information about users of hobbyhub.asia.

We are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store selling Pokemon cards, Magic: The Gathering products, sports cards, board games, and collectibles.

Business Name: HobbyHub (operated by Vanguard Strategies Group LLC)
Business Address: 309 Coffeen Ave Suite 1200, Sheridan, WY 82801, USA
Contact Email: support@hobbyhub.asia
Phone: (559) 257-5808

2. Information We Collect

We collect information you provide directly to us:

• Personal Identification Information: Full name, email address, phone number, shipping address, billing address
• Payment Information: Credit/debit card details and PayPal account information (processed securely through our payment processors - we do not store full payment card numbers)
• Account Information: Username, password (encrypted), purchase history, wishlist items
• Communication Data: Customer service inquiries, feedback, and survey responses
• Technical Information: IP address, browser type and version, device information, operating system, cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process, fulfill, and ship your orders for trading cards and collectibles
• Send order confirmations, shipping notifications, and delivery updates
• Communicate with you about your orders, account, and customer service inquiries
• Send promotional emails about new Pokemon releases, MTG sets, sales, and special offers (with your explicit consent)
• Improve our website functionality, product offerings, and customer experience
• Prevent fraudulent transactions and protect against unauthorized access
• Comply with legal obligations and enforce our terms of service
• Analyze website traffic and shopping patterns to optimize our services

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Shipping Carriers: USPS, UPS, and FedEx to deliver your orders
• Payment Processors: PayPal and Stripe to process transactions securely
• Service Providers: Hosting providers, email service providers, and analytics tools that assist our operations (bound by confidentiality agreements)
• Legal Requirements: Law enforcement or government agencies when required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, shopping cart, and checkout process
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information. Our website uses HTTPS/SSL encryption for all pages and transactions:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for tax and legal purposes
• Marketing preferences: Retained until you unsubscribe

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@hobbyhub.asia. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@hobbyhub.asia and we will delete the information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: